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Communications

TeleBlend Grabs SunRocket Assets

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on 31 July 2007, 06:56
by Cassimir Medford

This story was originally published on July 27, 2007.

 

VoIP service provider TeleBlend on Friday said it has agreed to acquire assets of SunRocket, a VoIP provider that shut down its operations almost two weeks ago.

Financial terms of the deal were not disclosed.

SunRocket’s sudden demise had raised a number of questions about the fate of the company’s 200,000 subscribers and whether the firm’s pre-paid customers would be given refunds. Portland, Maine-based TeleBlend is offering SunRocket’s customers phone service at a monthly subscription rate of $12.95 up to the end of their contracts.

SunRocket charged its subscribers an annual fee of $199 for its all-inclusive plan.

TeleBlend is a new VoIP service provider jointly owned by Unified Communications and USA Telephone.

“This is the first commercial launch of TeleBlend as a VoIP product, but it has existed for about three years in a dormant mode,” USA Telephone CEO Bill Fogg said. “We have come to market with the hope of transitioning the SunRocket customers.”

TeleBlend has already transferred 25 percent of SunRocket’s customer base to its service, according to Mr. Fogg. TeleBlend bought all of SunRocket’s hardware, software, network control devices, and support service systems, he said.

 


 

 
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Comments

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by CONCERNED on 29 August 2007, 07:09

TELEBLEND IS A FRAUD AFTER CANCELLING MY SERVICE WITH TELELBLEND; THEY STILL ARE STILL CHARGING MY ACCOUNT! THEIR BILLING DEPT. DOES NOT TAKE CALLS; THEY ARE OWNED BY A COMPANY CALLED UNITED ACCESS SYSTEMS DBA/ USA TELEPHONE: THE CONTACTS BELOW ARE DIRECT NUMBERS TO THEIR CORPORATE OFFICE IN MAINE. Michael Carbonneau, 207-467-8350 ROB 207-467-8359 PAULA 207-467-8315 PAM HILL 207-467-8330
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by Former SR/TB user on 29 August 2007, 17:02

As a TB customer for 28 days, their service rarely worked as advertised so the screwy billing dept. mess is not surprising. Luckily I foresaw problems with this "made up" company and was only signing on with them long enough for my 15+ year home number to port to a new provider. I paid my first month on a virtual credit card number that only has a limit of 20 dollars, they got 16 bucks of that the first billing cycle so if/when they try to rebill after I cancel on day 30 on this monthly cycle, they will hit a deadend with the credit limit. HaHaHa TB!!!!
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by Biscuit on 08 September 2007, 12:01

Teleblend charged my credit card account $30 plus dollars. I started to sign up with them, quickly learned they are shady, canceled and got a credit for my initial 16 or so by persistently calling a number in Bangor, ME, a "Chris" of USA Telephone, who finally took action after I advised that I was going to contact law enforcement. Having canceled all ties, this last charge is identity theft and fraud. I am going to refer it to law enforcement, and I urge anyone who has had this happen to do the same. They should be prosecuted. Take the time to do this. Biscuit
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by mikey00 on 09 September 2007, 05:03

Teleblend received the bulk of the old SR customers and are definetly having some problems due to the large volume of new customers. But for most it is going smooth. I am in my second month now. Billing is accurate at $12.99/month + taxes = $15.71. Service has been excellent, a little better than SR, and I always thought SR was good while it lasted.
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by KM on 09 September 2007, 08:38

I signed up with Telebend as it was advertising "Unlimited US-Canada" on its web-site as it was with SunRocket. One month passed by and I got the first bill with charge for every canada call. When I submitted a ticket about the charge, The name "canada" was gone from the web-site, Now its says Unlimited "US". It's a total FRAUD !! I already transfered to other service. I'll have to keep an eye on my credit card.
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by mc on 27 December 2007, 17:24

Teleblend = Fraud. They are still doing this. I had cancelled the account my logging onto their site / also a link they provided. They never cancelled it. Kept charging me last 3 months without using their service!!!! Also they NEVER PICK UP CALLS Best case of picking a call is after 30 minutes, All this is surely to CHEAT CUSTOMERS & MAKE Money. Is there a way to file a CASE in consumer court & get these guys OUT OF THIS FRAUD BUSINESS?
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by mikey00 on 28 December 2007, 06:58

I had Teleblend ever since the SunRocket demise and everything has been great. The service has been rock solid without any problems. Billing has been accurate. I guess the problem will be if I ever try to cancel, which I have no reason to so far. I think if I ever have to cancel I will put a hold on the credit card first so I don't have problems. Have you tried disputing your Teleblend charges through your credit card company? That is most likely the easiest way to get your money back and stop future charges.
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